- Carbon Training International Pty Ltd
- ABN: 35 133 540 119
- Registered Training Organisation, NTIS ID: 91684
- Trading address: 101 William Street, Darlinghurst, NSW 2010
- Telephone: 02 8002 7793
- Fax Number: 02 8207 8964
- Email address: email@example.com
Customer Service Policy
Carbon Training International Pty Ltd is committed to providing exceptional customer service and quality courses. We endeavour to make sure that all details of services and courses listed on our website are current and correct. In the event that an ordered online course or service is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable postponement to the service or course, or a full refund.
Carbon Training International Pty Ltd will only refund course fee as follows:
If you decide not to proceed with a course prior to the commencement of the course we will refund the full course fee less a $100 administration charge.
If you decide not to proceed within the first 21 days of the course commencement (for on-line courses) or first 25% of course (measured by days of face to face course delivery) we will refund 50% of the course fee paid.
We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund or credit where our services or courses have been wrongly described or don’t do what they are supposed to do.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
When purchasing from Carbon Training International Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre: firstname.lastname@example.org