Privacy Policy

1. Scope

This Privacy Policy applies to personal information handled by Carbon Training International Pty Ltd in connection with our professional education and training services, website, enquiries, enrolments, course delivery and related administration.

Where the Australian Privacy Principles apply to CTI, we aim to manage personal information in accordance with those principles and applicable Australian privacy law.

2. Information we collect

Depending on how you interact with CTI, we may collect information including:

• your name, email address and telephone number;
• your organisation or company name, where provided;
• country or region, city or suburb, state/province/region where applicable, and postcode or ZIP;
• course enrolment, attendance, completion and certification information;
• invoice, transaction and payment-status information;
• information you provide in enquiries, forms, emails or course-related communications; and
• technical information generated when you use our website, such as browser, device, session, cookie and security information.

We do not require a street address for ordinary online course enrolment unless it becomes necessary for a particular transaction, legal requirement or service.

3. How we collect information

We generally collect personal information directly from you when you:

• submit an enquiry or contact form;
• enrol in or pay for a course;
• communicate with CTI by email, telephone or another channel;
• participate in training, assessment or course administration; or
• use our website and online services.

In some circumstances we may receive information from an organisation that is arranging training for its employees or participants, or from a service provider involved in delivering our services.

4. How we use personal information

We may use personal information to:

• respond to enquiries and provide information about CTI services;
• process enrolments, payments, invoices and course administration;
• deliver training and communicate course information, schedules and materials;
• maintain appropriate attendance, completion and certification records;
• provide customer support and resolve issues;
• operate, secure and improve our website and services;
• meet accounting, tax, legal and regulatory requirements; and
• send service-related communications and, where permitted, relevant marketing communications.

You may opt out of marketing communications at any time. Service communications relating to an active enrolment or transaction may still be sent where necessary.

5. Disclosure and service providers

CTI may disclose personal information to service providers where reasonably necessary to operate our business and deliver our services. These may include providers of:

• website hosting and website administration;
• payment processing;
• email and communications;
• online meeting or webinar technology;
• accounting and business administration; and
• IT, security and technical support.

We may also disclose information where required or authorised by law, or where necessary to protect our legal rights or the safety and security of our systems and users.

CTI does not sell or rent personal information to third parties.

6. Overseas processing

Some third-party technology and service providers used by CTI may store or process information outside Australia. The location of processing can depend on the provider, its infrastructure and the services being used.

Where relevant, CTI takes reasonable steps to use reputable providers and to manage personal information appropriately. You may contact us if you would like further information about the service providers currently used in connection with your information.

7. Cookies and website data

Our website may use cookies and similar technologies to support essential functions such as checkout sessions, security, site preferences and website performance. Analytics or other non-essential technologies may also be used where enabled.

You can manage cookies through your browser settings. Disabling essential cookies may prevent parts of the website, including enrolment and checkout functions, from operating correctly.

8. Payments

Online payments are processed through third-party payment services, including Stripe. CTI does not need to receive or store your full payment-card number in order to process a standard online enrolment. Payment providers may collect and process payment and fraud-prevention information in accordance with their own privacy terms.

9. Security and retention

CTI takes reasonable administrative and technical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We retain information for as long as reasonably necessary for the purposes for which it was collected, including course administration, certification, accounting, tax, dispute-resolution and legal requirements. Information that is no longer required may be deleted, destroyed or de-identified where appropriate.

10. Access and correction

You may ask to access personal information CTI holds about you or request that inaccurate or out-of-date information be corrected. We may need to verify your identity before providing access or making a change.

Requests can be made using the contact details below. We will respond within a reasonable period and explain if a request cannot be fulfilled.

11. Privacy complaints

If you have a concern about how CTI has handled your personal information, please contact us and describe the issue. We will review the matter and respond within a reasonable period.

If you are not satisfied with our response and Australian privacy law applies, you may be able to raise the matter with the Office of the Australian Information Commissioner.

12. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or information-handling practices. The current version will be published on this website with the date of the latest update.

13. Contact